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Live Ops Associate

Clever, collaborative, and creative people are at the root of what we do.

We are looking for a Live Operations Associate to work on an existing title in a production environment.  Live Ops is a hybrid role that reports to the Design Department but has heavy overlap in technical, production, and product management. This individual is the show-runner for a live game and has some of the greatest impact of retention, revenue, and community engagement. Live Operations demands strong time management skills and a keen understanding of the player base for the game in question.

Here’s what we need in this role:

  • Planning out major and minor events, rotating offers, and content updates in a cadence that drives towards target KPIs.

  • Upkeep of project documentation including wiki articles, roadmaps, and economic details.

  • Use of proprietary and commercial Live Operations toolkits in order to implement data changes to support new content, offers, strings, and bug fixes.

  • Responding to live issues.

  • Coordinating with cross-functional teams (art, engineering, QA, and production) for review of plans, software, issues, and results.

  • Grow with the business; stretch yourself and learn new skills and domains.

  • Have fun; we’re making games!

Got what it takes?

  • 1-3 years in the video game industry (preferably in QA or design in a mobile setting).

  • Previous Live Operations experience is ideal.

  • Technical aptitude and ability to learn new technologies to support implementation and release management.

  • Excellent problem solving and strong interpersonal skills.

  • Ability to be flexible. Plans will change, you’re here for the journey as much as the destination.

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  If you really want to get us excited, tell us      about your experience with…
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  • Licensed IP.

  • Economy design, merchandising, or mobile store fronts.

  • Running live events (physical or digital).

What do you get in return?

  • We pay very competitive salaries according to the market - not based on where you live.  We also offer a discretionary annual bonus structure based on contribution and company performance.

  • Crunch is old school - we recognize downtime as the catalyst to brilliance.  To that end, we offer three weeks of paid vacation plus all provincial and national observances and an additional week-long shutdown at the end of year for the holidays.

  • Families matter. As veterans of the industry we recognize that it can feel like “there is never a good time to take time off.” Major life moments are more important than a build, a release or a bug. We encourage you to do life at your own pace, and we will be there for you in those important moments.

  • Your medical, dental, and extended healthcare needs are covered under our group plan.

  • Life insurance, critical illness insurance are in place to take your mind off life’s unexpected curveballs.

  • Iron Fox Games is a remote-first company.  You can work from anywhere, at any time provided your primary residence is where we are legally incorporated.  We measure results, not hours.  Expect flexibility in your schedule.  

  • At least once a year we take everyone out on a company trip to get some time to strengthen our identity as a team.

Salary range: $40,000-$55,000
 

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