Live Ops Associate
Clever, collaborative, and creative people are at the root of what we do.
We are looking for a Live Operations Associate to work on an existing title in a production environment. Live Ops is a hybrid role that reports to the Design Department but has heavy overlap in technical, production, and product management. This individual is the show-runner for a live game and has some of the greatest impact of retention, revenue, and community engagement. Live Operations demands strong time management skills and a keen understanding of the player base for the game in question.
Here’s what we need in this role:
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Planning out major and minor events, rotating offers, and content updates in a cadence that drives towards target KPIs.
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Upkeep of project documentation including wiki articles, roadmaps, and economic details.
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Use of proprietary and commercial Live Operations toolkits in order to implement data changes to support new content, offers, strings, and bug fixes.
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Responding to live issues.
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Coordinating with cross-functional teams (art, engineering, QA, and production) for review of plans, software, issues, and results.
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Grow with the business; stretch yourself and learn new skills and domains.
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Have fun; we’re making games!
Got what it takes?
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1-3 years in the video game industry (preferably in QA or design in a mobile setting).
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Previous Live Operations experience is ideal.
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Technical aptitude and ability to learn new technologies to support implementation and release management.
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Excellent problem solving and strong interpersonal skills.
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Ability to be flexible. Plans will change, you’re here for the journey as much as the destination.
If you really want to get us excited, tell us about your experience with…
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Licensed IP.
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Economy design, merchandising, or mobile store fronts.
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Running live events (physical or digital).
What do you get in return?
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We pay very competitive salaries according to the market - not based on where you live. We also offer a discretionary annual bonus structure based on contribution and company performance.
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Crunch is old school - we recognize downtime as the catalyst to brilliance. To that end, we offer three weeks of paid vacation plus all provincial and national observances and an additional week-long shutdown at the end of year for the holidays.
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Families matter. As veterans of the industry we recognize that it can feel like “there is never a good time to take time off.” Major life moments are more important than a build, a release or a bug. We encourage you to do life at your own pace, and we will be there for you in those important moments.
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Your medical, dental, and extended healthcare needs are covered under our group plan.
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Life insurance, critical illness insurance are in place to take your mind off life’s unexpected curveballs.
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Iron Fox Games is a remote-first company. You can work from anywhere, at any time provided your primary residence is where we are legally incorporated. We measure results, not hours. Expect flexibility in your schedule.
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At least once a year we take everyone out on a company trip to get some time to strengthen our identity as a team.